Frequently Asked Questions

 

The Basics

 

Who we are

We’re a group of designers, crafts people, and artists who enjoy creating beautifully designed, and well made products for your home, and or work space.

Where are you located?

We’re located in Redhook Brooklyn, right next to the New York harbor with views of downtown Manhattan and the Statue of Liberty.

If I’m visiting Redhook can I stop by?

We don’t have open visiting hours, but if you call ahead we would be happy to give you a tour of our facilities.

 

Production Value

 

How would you describe the quality of the products you make?

Making high quality furniture and home items is our forte, we use the best materials possible, and craft each item to perfection. Our products are built to last through generations.

Are your lighting products UL listed?

Our lamps are assembled with UL listed switches, dimmers, and cords.

Can I get a different size or finish on one of your products?

Absolutely, we cater to custom orders. Please give us a call to receive a quote.

Can you fabricate and ship custom cabinets?

Yes, we will work with you and your architect or designer. So there are no surprises, approved shop drawings are created to make sure everyone knows exactly what is being delivered.

 

Ordering Info and Security

 

I would like to submit a custom order.

Please use our “Custom Order’s” page. We ask you to send any plans and drawings through the attachment box. We will go over your order with you and get a quote to you as soon as possible.

What Payment forms do you accept?

At this time we accept Visa, Master Card, Discover, American Express, and PayPal.

Do you store my information?

The only information we retain is what you give us to complete your order. We do not store your credit card info. We do not share your information with third parties, ever.

How secure is my transaction with your site?

Our transactions are handled by Stripe, they create a secure connection for the credit card transactions. Nothing happens on our servers, once you press the button to place the order all your information is encrypted and sent to Stripe who contacts your credit card company to authorize the transaction.

How does your deposit program work?

For certain items we offer the choice of sending a 50% deposit. Once the item is ready to ship you will be notified and an invoice for the final payment will be sent. Once the payment is made the item will be shipped. Please be aware that the deposit is not refundable once we begin production on your order.

 

Shipping Info

 

How long will it take to receive my items?

It depends on the products ordered. Each product has it’s own estimated shipping time noted on it’s page. We will keep you updated and let you know when the item is ready to ship.

How are your items delivered?

If the items can be shipped via UPS that is our first choice. For larger pieces we use freight companies that offer white glove service. This allows everyone to rest easy that the delivery process will go smoothly.

What do you charge for shipping?

At this time within the lower 48 states of the United States we do not charge shipping on our items. The price you see in the cart is the price you will pay.

Do you ship internationally?

We are happy to ship internationally however your order must be placed through customer service. Due to the size of our furniture we must treat each order separately and determine the best method of shipping.

Not what you were looking for?

Give us a shout, call or email, we’re happy to help